Customer support
Help with your book or order
Email support@legiblestudio.com and include your order number if you have one. It starts with TIB and is on your confirmation page and your receipt.
Finding your books
Your books are kept in the browser that made them, under My books. There is no account or password. Open the site in the same browser on the same device and they'll be there.
If you cleared your browser data or changed devices, email us with your order number or the email you used at checkout and we'll help you get your book back.
Fixing a picture
Open the book, go to the page, and choose "Something off in this picture?". Tell us in a sentence what should change and the page is redrawn in about half a minute. Each book includes eight free fixes, and you can go back to the earlier picture if you prefer it.
Pictures can change until a printed copy is ordered. After that, email us and we'll help.
While your book is being made
A book takes 5 to 10 minutes. You don't have to stay on the page; it'll be waiting in My books.
If a book stops partway, open it from My books and choose Try again. It picks up where it left off and keeps the story and the finished pictures.
Paying and downloading
Making and previewing a book is free. You pay only if you keep it. After payment the watermark is removed and you can download the PDF and the read-aloud flipbook from the book's page.
Payments are handled by Stripe. Your receipt goes to the email you enter at checkout.
Printed books
Printed books are made to order. Printing usually takes 3 to 5 business days after the printer accepts the order, and then shipping time depends on the speed you chose at checkout. We ship within the United States.
If your book arrives damaged or misprinted, email us within 30 days with your order number and a photo and we'll send a replacement or refund it.
An order goes to the printer right after payment, so an address usually can't be changed once you have paid. Email us straight away if you spot a mistake and we'll do what we can.
Refunds
The full policy is in our terms of service. In short: you see the whole book before you pay, a damaged or misprinted copy is replaced or refunded, and if we cannot deliver what you paid for you get your money back.